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Refund & Cancellation Policy

Last Updated: June 22,2026

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At Homegrown Ten Media, LLC, we value our clients and strive to provide exceptional creative services. This Refund & Cancellation Policy outlines the terms regarding deposits, cancellations, rescheduling, refunds, and digital product purchases. By booking services or purchasing products from Homegrown Ten Media, LLC, you agree to the terms outlined below.

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1. Service Retainer & Deposits

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To secure a booking date, a signed agreement and non-refundable retainer (deposit) may be required.

Retainers reserve time on our calendar and compensate for opportunities declined in order to accommodate your booking.

Unless otherwise stated in writing, all retainers and deposits are non-refundable.

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2. Client Cancellations

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If a client chooses to cancel a scheduled service:​

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More Than 30 Days Before Event

Any payments made beyond the non-refundable retainer may be eligible for refund.

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15–30 Days Before Event

Payments already made may be partially refundable at the discretion of Homegrown Ten Media, LLC.

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Less Than 15 Days Before Event

Payments are generally non-refundable due to scheduling commitments and preparation already completed.

Exceptions may be considered in extraordinary circumstances.

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3. Rescheduling

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We understand that plans can change. Clients may request to reschedule a session or event, subject to availability. Reasonable efforts will be made to accommodate new dates.

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Any payments already made may be transferred to the new date if:

  • The request is made at least 7 days in advance.

  • The new date is available.

  • The project scope remains substantially the same.

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Additional fees may apply for significant scheduling changes.

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4. No-Shows

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Failure to appear for a scheduled session, meeting, consultation, or event without prior notice may result in forfeiture of all payments made.

No-shows are not eligible for refunds.

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5. Photographer or Company Cancellation

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If Homegrown Ten Media, LLC must cancel due to:

  • Illness

  • Emergency

  • Equipment failure

  • Severe weather

  • Venue restrictions

  • Circumstances beyond reasonable control

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We will make reasonable efforts to:

  • Reschedule the service, or

  • Provide a suitable replacement provider when possible, or

  • Issue a refund for amounts paid if services cannot be completed.

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6. Weather Policy

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Outdoor sessions may be rescheduled when weather conditions create safety concerns or significantly impact the quality of the final product. Weather-related rescheduling decisions will be made collaboratively between the client and Homegrown Ten Media, LLC.

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7. Completed Services

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Once photography, videography, design, editing, content creation, consulting, or marketing services have been completed, refunds will generally not be issued. Creative services involve time, labor, expertise, and customized work that cannot be returned.

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8. Editing & Revisions

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Clients are encouraged to communicate preferences before project completion.

Reasonable revisions may be included as outlined in the service agreement.

Requests for additional edits beyond the agreed scope may incur additional charges.

Refunds will not be provided due to subjective artistic preferences after services have been delivered.

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9. Digital Products

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Due to the nature of digital products, all sales are final.

Refunds, returns, or exchanges are not available once digital files have been delivered, downloaded, or accessed.

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Exceptions may be considered for:

  • Duplicate purchases

  • Corrupted files

  • Delivery failures

  • Situations required by applicable law

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10. Gift Certificates & Promotional Credits

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Gift certificates, promotional credits, and special offers are non-refundable and may not be redeemed for cash unless required by law.

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11. Chargebacks

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Clients agree to contact Homegrown Ten Media, LLC before initiating chargebacks or payment disputes.

Unauthorized chargebacks for services rendered or products delivered may result in collection efforts and recovery of associated costs.

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12. Policy Changes

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Homegrown Ten Media, LLC reserves the right to update this Refund & Cancellation Policy at any time.

Any updates will be posted on this page with a revised effective date.

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14. Contact Information

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If you have questions regarding this Privacy Policy or your personal information, please contact:

Homegrown Ten Media, LLC
Las Vegas, Nevada
Email: info@homegrownten.com
Website: www.homegrownten.com

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